Karen Gilby is a Director at Christchurch Holiday Homes and Bookahome, with over 11 years’ experience shaping the business from an early-stage operator into a systems-driven, multi-region accommodation company. Analytical and operations-focused, Karen specialises in building scalable frameworks across guest communication, housekeeping, compliance and technology. She works closely with owners to deliver sustainable performance, asset protection and long-term value, while enabling teams to operate efficiently across Christchurch, Wānaka, Raglan, Hamilton and Terrace Downs.